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#10: How Do I Handle Questions From Clients I Don't Know The Answer To?

Episode 10

How Do I Handle Questions From Clients I Don't Know The Answer To?

01: 02 - It’s Okay to Not Know the Answer

01:34 - Making a Lie and Making Something Up

02:49 - Faking That You Know the Answer

02:58 - The Temptation to Lie Without Lying

05:05 - Cultivating the Fear Response

06:05 - Clients May Start Doubting You

07:43 - Don't Be Afraid that You Don't Know the Answer

07:58 - Protecting Your Integrity

09:33 - Charging Clients for the Extra Work Outside of the Sessions

11:20 - Determining the Value of Your Extra Work

13:28 - What to Do When You Don't Know the Answer

15:09 - Having Resources that You Trust

19:38 - Relying on Experts and Other Professionals

21:05 - Having a Niche and Connecting with the Right People

24:58 - Taking Time to do Research to Determine if Something is Missing

26:34 - Helping Clients Think and Ask Questions to Have Better Understanding

27:36 - Providing Value to Clients

Resources mentioned in this episode:

  1. Internal Revenue Service Website: https://www.irs.gov/
  2. Knowledge Center in Launch: http://financialcoachesnetwork.com/knowledge-center.
  3. AFC: https://www.afcpe.org/certification/accredited-financial-counselor/

Want help building or growing a successful financial coaching business? Find resources below based on where you’re at in your journey: